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You want the feedback, but you don't want to pay crazy prices for thousands of unused surveys each month. We understand that.
Tiny Feedback is for you.
Automatically survey your customers after their purchase. Find out what's working, what's not and everything in between. Work with your promoters to increase your brand awareness and turn your detractors into promoters.
Upload your logo, change colors, and match your brand's identity. Change the thank you message based on the customers score selection.
Surveys send automatically after each customer purchase. Customize the days after purchase to insure your customer has time to spend with your product. Prevent over surveying your customers with Survey Throttling. Choose between 1, 3 and 6 months before surveying your customer again.
Find out what your customers like and dislike about your shop and brand. Take action to improve on the detractors feedback and keep what's working from the promoters feedback. Overtime your goal should be to increase your overall NPS score.
Net Promoter Score (NPS) is a tool used to gauge customer loyalty for a shop/brand's products. It's a simple one question survey with an open ended answer. 'How likely are you to recommend our product or service to a friend?' The customer gives an answer between 0 and 10. 0 being very unlikely, and 10 being very likely they will recommend your shop. The responses are then broken down into three categories; Detractors (0-6), Passives (7-8) and Promoters (9-10).
How likely are you to recommend our product or service to a friend?
Upload your logo
Customize the Thank You copy depending on the customers score
Focused on Shopify to bring you the best experience for your store
Looks and feels just like the rest of your Shopify Admin, no confusing stuff here!
Surveys are sent out automatically X (customizable) days after a customer makes a purchase.
Survey throttling prevents customers from being over surveyed.
Learn what your customers think of your shop, brand, products and more.
Take action, and work to improve your NPS score and create happier customers.
30 Day Free Trial
Automatic Survey Sending - Customizable days after each sale
Survey Throttling - Prevents customers from being over surveyed`
Customizable Emails - Colors, Logo, Copy, Thank You
Tag your responses (Coming soon)
Slack Integration (Coming soon)
Tiny Feedback will be launching spring 2019!
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